How do I get a static IP address?
Servers are configured with a dynamic IP by default, but you can allocate as many static IP addresses as you need through the Network Resources page in your account. You then need to configure the static IP in your server configuration. Static IPs cost just £1 per month each.
How do I use multiple static IPs on the same server?
You will need to configure this inside your server. The networking option on the server configuration page just sets the IP address that the server is supplied by DHCP and uses for VNC. This should be the ‘primary’ IP of the server, but you can also use any other static IPs in your account if you configure these inside your server operating system.
How do I remove a static IP address from my account?
Since all the static IP addresses in your account are available to be used by all servers at any time, then you will need to stop your servers before you will be able to delete a static IP address from your account.
How do I set reverse DNS for my static IP addresses?
Please contact us with the IP address, host name and account email details and we will set this up for you. We look to automate this shortly.
What internet bandwidth can I expect? Is this limited?
Your Cloud Servers are connected directly to Melbourne’s fantastically reliable network at Gbps speed. We do not cap or throttle the connection.
How can I track my bandwidth use?
A report of received, transmitted and total bandwidth for your account is shown on your billing page, with links to display traffic graphs. You can edit the URL parameters on these graphs to adjust the timeframe and offset.
Per-server traffic graphs are available from the control panel. There is a link next to the VNC IP address when the server is running.
Do you charge for network bandwidth?
Yes. We charge for both inbound and outbound traffic. We do not cap or throttle the bandwidth to / from your servers. See our pricing page for details.
Will I be charged for bandwidth between my servers?
Yes, we charge for all bandwidth usage that does not go over a private VLAN.
What is a private VLAN and why would I use it?
A VLAN acts like a private gigabit ethernet switch connecting your servers together via a second virtual ethernet card in each server. This network is isolated from the internet and other customers. Bandwidth over a VLAN is not chargeable.
How can I configure a private VLAN?
First, visit the Network Resources page and add a Private VLAN. One VLAN can connect multiple servers and each server can belong to a maximum of two VLANs. You can have many VLANs depending on your config.
1. For each server, shut it down and click edit. Expand Advanced settings.
2. Add a new private network card model (the Intel one is usually fine).
3. Then select the Private network VLAN you want. You need to add the same VLAN ID to all relevant servers.
Once you then start the servers, you can edit your OS configuration to send all local traffic over the appropriate network device.
What is the difference between the virtual network cards you offer? Which do you recommend?
We recommend the Intel PRO/1000 as it is the fastest, and is widely supported in modern operating systems. If you are running a relatively old OS, such as Windows XP, the Realtek RTL8139 is an older model which should be supported by your OS.
Do you block any network traffic?
We block outbound connections to smtp, ftp, ssh and telnet servers to prevent abuse of our trials for sending spam or conducting dictionary attacks against other internet hosts. Port 5900 is used for running the VNC console.
How can I send email from my servers? Can you lift the SMTP block?
We are happy to lift the smtp block so you can send email from your servers. Please email us to request this, confirming that:
- any mailing lists you run on the servers are strictly opt-in, and
- all messages sent to those mailing lists contain instructions on how to unsubscribe.
How can I connect to my server over a VPN?
You would need to run VPN software inside your server, just as if it were a physical server.