Following issues with the maintenance/upgrades carried out on 29th October all core systems were brought back during the afternoon. This did not resolve all issues experienced by customers, however, we believe that all individual issues reported by customers during the day and overnight have now been resolved.
To cater for the possibility that some individual machines may still have isolated issues that have not been raised, we are still going through the process of manually checking every VM to ensure that we can see it running as expected. If you have issues with a particular machine then please contact email@example.com.
We will be compiling a full report to cover the following key points:
- Why was this maintenance scheduled during normal working hours?
- How/when were customers notified of the maintenance?
- What went wrong?
- What have we learnt that we will take on board for future maintenance?
- How do we intend to attempt to make up for the inconvenience/ downtime suffered?
The report will be released before 17:00hrs on 31st October, at the latest, although we will be working to ensure that you have this information as soon as possible.
Please accept our apologies again.