Please accept our apologies for the issues suffered as a result of problems encountered during today’s maintenance window.
As things stand 15:45hrs we can see that the vast majority of customer machines are running as expected and a handful that are not. We are looking into issues with those that are showing errors as a matter of urgency.
We would like to check that if you have a machine that is down that this is already on our list that are being looked at, or if not that it’s added and we can start looking at that immediately.
If you have a machine/machines that are still down then please get in touch with us by email email@example.com or by phone (0870 879 0000) with your ServerLove email address, machine name and IP address of the machine so that we can take these details and ensure that this is something that we are actively looking at.
Please accept our apologies again for the inconvenience.